Customer and Waiter 顾客与服务员
PART 01 详解365常用单句
祝您健康。
A：I wish you good health.祝您健康。
B：Thank you very much. 非常感谢。
●Let me wish you every success.祝您一切顺利!
●Happy New Year!新年快乐!
●Happy birthday to you!祝您生日快乐!
●Congratulations!祝贺您!(恭喜)
●My hearty congratulations! 衷心祝贺您!
感谢您在我们饭店下榻。
A：Thank you for staying in our hotel.感谢您在我们饭店下榻。
B：You are (most) welcome.不用谢，不用客气。
●Thank you (very much)谢谢您(非常感谢)。
●I'm very grateful to you.非常感谢您。
●Thank you for coming.谢谢您的光临。
非常抱歉，那是我的过错。
A：I'm terribly sorry. It's my fault.非常抱歉，那是我的过错。
B：Let's forget it.算了吧!
●I'm sorry.很抱歉。
●Excuse me.对不起。
●Sorry to have kept you waiting.对不起，让您久等了。
●Sorry to interrupt you.对不起，打扰了。
对于我的粗心大意我非常抱歉。
A：I'm awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。
B：That's all right.这没什么。
●It doesn't matter.没关系。
●Never mind.不要紧，没关系。
PART 02 详解365常用对话
Conversation 1
(录音CD 2101)
W=Waiter=服务员 C=Customer=顾客
W：May I take your order, please?
C：Yes, can I have the menu?
W：Yes. Here you are. Would you like a drink before dinner?
C：Yes, a bottle of beer and a cup of coffee.
W：What would you like to eat?
C：Fish, eggs and carrots.
W：Would you like some soup?
C：No. Thanks.
W：您现在点菜吗?
C：是的，我能看看菜单吗?
W：可以，给您。您想先喝点什么吗?
C：一瓶啤酒和一杯咖啡。
W：您吃点什么呢?
C：鱼、鸡蛋和胡萝卜。
W：您要汤吗?
C：不要了。谢谢!
Conversation 2
(录音CD 2102)
W=Waiter=服务员 S=Stephen=史蒂芬
W：Good evening, madam and sir.
S：Good evening. We've a reservation for a table for two under the name of Stephen.
W：Let me check the list. Yes, we do have a reservation under Mr. Stephen.
S：But there is a change in the number of people. There are six of us. Four of my friends are coming soon.
W：It doesn't matter. Follow me, please. What do you think of the table in the center of the dining room?
S：Well, it's a window table that we've booked.
W：I'm sorry, but you see, all the tables by the window are small, with up to four seats.
S：Oh, I see. We'll have to make up with the center one.
W：Thank you for your understanding, Mr. Stephen.
S：If a Mr. Sun comes to look for me, just usher him here.
W：Yes, I will.
W：晚上好，夫人、先生。
S：晚上好。我们已经预订了一张两个人坐的位置，预订人的名字是史蒂芬。
W：让我看一下登记表。没错，我们这里的确有一位史蒂芬先生订了一张桌子。
S：不过人数有点变化。我们一共有6个人，其余4个朋友很快就来。
W：没问题。请跟我来。大厅中央的位置怎么样?
S：但是，我们预订的是靠窗的桌子。
W：对不起，但您看所有靠窗的位置都很小，至多坐4个人。
S：哦，我明白了。我们只有将就一下坐在大厅中间了。
W：史蒂芬先生，谢谢您的理解。
S：如果有一位孙先生过来找我，请带他来这边。
W：好的，我会的。
Conversation 3
(录音CD 2103)
W=Waiter=服务员 D=David=大卫
W：Good morning. Rose Restaurant. May I help you?
D：What time do you open this evening?
W：We open at half past six, sir.
D：I see. I'd like to reserve a table for two.
W：Yes, sir. What time would you like your table, sir?
D：I'm not sure, perhaps around eight o'clock p.m.
W：Fine. I'll reserve a table for two at eight o'clock p.m., sir. May I have your name, please?
D：David.
W：Thank you.
D：By the way, is there any chance of a table by the window? My wife loves the bird's eye view. As it's her birthday, I want it to be a celebration.
W：I see. We have already received many bookings and though I can't guarantee anything, please be assured that we'll try our best. I hope you'll understand.
D：I do, but I would appreciate you, if it could be arranged.
W：We'll try our best. We look forward to having you with us tonight, sir. Thank you for calling.
D：Goodbye.
W：Goodbye, and have a nice day!
W：早上好，玫瑰餐厅。我能帮您什么吗?
D：今晚你们什么时候开始营业?
W：我们6点30分开始营业，先生。
D：知道了。我想预订两个人的餐位。
W：好的，先生。具体什么时间呢?
D：还不确定，大概是晚上8点吧。
W：可以。我就给您预订晚上8点的餐位，共两位。请问您怎么称呼?
D：大卫。
W：谢谢您。
D：对了，能不能给我一张靠近窗户的桌子?我的妻子特喜欢看外面的景色。因为今天是她的生日，所以我想给她庆祝一下。
W：我明白了。我们已经接受了许多的预订，所以不能保证一定有。但请放心，我们会尽力的。希望您能理解。
D：我能理解。如果能够安排一下，我会十分感激你们的。
W：我们会尽力的。先生，我们期望着今天晚上您的光临。感谢您打电话过来。
D：再见。
W：再见。祝您今天过得开心!
Conversation 4
(录音CD 2104)
R=Room Service=订房服务 M=Mark=马克
R：Blue Moon Hotel.
M：Hello, I'd like to reserve a suite, please.
R：For tonight?
M：Yes, just for tonight.
R：Sorry. All our rooms are fully occupied right now… No, just a moment, we just had a cancellation, but they're a double and a single.
M：Maybe I'd better take them. How much are they?
R：They are $300 including breakfast and room service.
M：All right. I'll take them.
R：蓝月亮旅馆。
M：你好，我想预订一个套房。
R：今晚的吗?
M：是的，只今天一晚上。
R：对不起。我们所有的客房都满了……不，稍等，我们刚好有人退房，是一个双人间和一个单人间。
M：看来我最好是都订了。多少钱?
R：300美元，包括早餐和服务费。
M：那好。我要了。
Conversation 5
(录音CD 2105)
A：(Receiver) Hello. Holiday Inn. How can I help you?
B：(Caller) Yes. I booked a single room in your hotel for this Friday. But I'm sorry to say that I have to cancel it. My wife is very sick now. I don't think she'll be able to travel by this Friday.
A：Oh. I'm sorry to hear that.
B：Thank you. Can I cancel my reservation?
A：Certainly. May I have your name, please?
B：My name's Tom Smith.
A：Okay. I have cancelled your reservation, Mr. Smith.
B：Thank you very much.
A：You're welcome. I hope your wife is feeling better soon.
A：(接电话人)喂?这是假日酒店。我能帮你吗?
B：(打电话人)是的。我在你们宾馆订了一个单人房间，是星期五的。但是很抱歉，我不得不取消这个预订。我的妻子现在病得很严重。我想这个周五她将不能旅行了。
A：噢，听到这个消息我很遗憾。
B：谢谢。我能取消我的预订吗?
A：当然可以。请把你的名字告诉我好吗?
B：我叫汤姆·史密斯。
A：好的。我已经取消了你的预订，史密斯先生。
B：非常感谢你。
A：不用谢。希望你的妻子很快会好转的。
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